Account
Forgot your password? No need to panic — resetting it on Esportesbets is quick and straightforward. On the login page, click the "Forgot Password?" link. Enter the mobile number you used to register your account. A 6-digit OTP will be sent to that number within seconds. The OTP is valid for 5 minutes, so enter it promptly. Once verified, you'll be taken to a page where you can set a new password. Your new password must be at least 8 characters long — a mix of uppercase letters, numbers, and special characters is recommended. You cannot reuse your old password as the new one. You can log in immediately with your new password. If the OTP doesn't arrive — first check your mobile network, then wait 1 minute and click "Resend". If the issue persists, contact Esportesbets via Live Chat.
Betting
Beyond cricket, Esportesbets lets you bet on over a dozen sports including football, tennis, basketball, volleyball, hockey, and esports. The process is the same across all sports. Log in, select your sport from the left menu or homepage, then click on a specific match to see all available markets. The most popular football markets are: Match Winner (1X2), Both Teams to Score (BTTS), Total Goals (Over/Under 2.5), First Half Result, and Correct Score. Odds are displayed in decimal format — for example, 2.30 means a BDT 100 bet returns BDT 230 if you win. Click on any market to add it to your bet slip, enter your stake, and hit "Confirm Bet". Live betting during a match works the same way — just note that odds can change quickly. The minimum bet amount is ৳50.
Betting
Esportesbets has a clear policy for matches that are cancelled or suspended mid-way. For a fully cancelled match: the entire stake is refunded and returned to your account balance within 24 hours. If the match is stopped after a certain number of overs or minutes have been played: in cricket, results are typically determined using the Duckworth-Lewis method; in football, if more than 50% of the 90 minutes have been played, a result may be given on certain markets — this varies by market. Single-match bet refunds are straightforward, but for accumulator bets involving multiple matches, the cancelled match is removed and the result is calculated based on the remaining selections. Full details are available on the Esportesbets Terms & Conditions page. If you have any questions about a specific bet's result, contact support — it will be reviewed within 48 hours.
Security
Esportesbets uses multiple layers of protection for your personal data and funds. Data security: your name, mobile number, and banking details are transmitted via TLS 1.3 protocol with 256-bit SSL encryption. Passwords are never stored as plain text — only encrypted hashes using a strong hashing algorithm. Personal information is never shared with third parties — full details are in the Privacy Policy. Fund security: members' deposited funds are held in a separate account from Esportesbets' operational funds — your money stays safe regardless of any circumstances affecting the company. Suspicious transactions are monitored automatically. For more on privacy, read the Privacy Policy page on the site. If you notice any suspicious activity, report it immediately to support@esportesbets.best.
Casino
Esportesbets's Live Casino lets you play with real dealers in real time via live video streaming — bringing the full casino experience to you at home. To get started: Log in → Select "Live Casino" from the menu → Choose your game. Popular options include Live Blackjack, Live Roulette, Live Baccarat, and Live Andar Bahar. Minimum and maximum bet limits are displayed at each table — most start from ৳100. Before you play, take a moment to understand the rules: in Blackjack you aim to get as close to 21 as possible, while in Roulette you bet on a number or color. You can also chat with the dealer using the live chat feature. A stable internet connection is recommended for the best experience — at least 4 Mbps is ideal. Live Casino works seamlessly on the mobile app as well.
Payment
Esportesbets charges no processing fee on withdrawals — bKash, Nagad, Rocket, and bank transfers are all free. However, your mobile banking app's own cash-out charges may apply — those are outside Esportesbets' control. Limits: minimum withdrawal is ৳500. The daily withdrawal limit is ৳50,000 for standard accounts. To withdraw more than ৳50,000, you must complete KYC verification (submit your national ID and a selfie — verification is completed within 24 hours). The daily limit can be increased for KYC-verified accounts — contact support for details. Processing times: bKash and Nagad withdrawals typically arrive within 15–30 minutes, or up to 24 hours during peak periods. Bank transfers may take 1–24 hours. After submitting a withdrawal request, it will show as "Pending" — you can track it in your account transaction history.
Account
An account lock typically happens for a few reasons: five consecutive incorrect password attempts, detection of suspicious activity, pending KYC verification, or an incomplete account verification process. What to do: Start by contacting Esportesbets via Live Chat — you'll find the Live Chat icon at the bottom of any page on the website. You can use Live Chat even without being logged in. Confirm your registered mobile number and verify your identity. If the lock was caused by incorrect password attempts: the account usually unlocks automatically after 30 minutes, or you can fix it immediately by resetting your password. For locks due to KYC or verification issues, submit the required documents through support and it will be resolved within 24–48 hours. You can also email support@esportesbets.best — include "Account Lock" in the subject line for faster processing.